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What materials are use for your products?

We use only the finest, ethically sourced leather and high-quality materials to ensure durability, luxury, and timeless style in every product.

How do I care for my Penn Carrison leather goods?

To maintain your leather items, we recommend keeping them away from water and direct sunlight for long periods. Use a leather conditioner periodically and store them in a dust bag when not in use.

Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs will vary based on your location, and we provide full tracking for all international orders.

Can I return or exchange my product?

Absolutely! We offer a 30-day return and exchange policy. Items must be in their original condition with all packaging and tags intact. For more details, check our return policy

How long does shipping take?

Shipping typically takes 3-5 business days for domestic orders and 7-14 days for international orders. Expedited shipping options are also available at checkout.

Do you offer customization or monogramming services?

Yes, we offer customization on select products, including monogramming. Please check the product page or contact us for available options.

What should I do if I didn’t receive my order?

If you haven’t received your order within the expected delivery window, please contact our customer service team with your order number, and we’ll be happy to assist you.

Can I track my order?

Yes, once your order has been shipped, you’ll receive a tracking number via email, which you can use to monitor your shipment’s progress.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment gateways. All transactions are encrypted for your protection

Are your products ethically made?

Yes, we are committed to ethical sourcing and manufacturing. We partner with suppliers who adhere to high standards of environmental responsibility and fair labour practices.

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Here’s how we can help:

  1. Contact Us Directly: Feel free to reach out to our customer support team via [email/phone]. We're here to assist you with any inquiries.
  2. Live Chat: You can also chat with one of our representatives using the live chat feature for immediate support.
  3. Browse Our Help Center: For more detailed information, check out our full list of FAQs and support articles [here].
  4. Send Us a Message: Submit your question through our contact form, and we'll get back to you as soon as possible.

Your satisfaction is our priority, and we're always here to help!