Return & Exchange Policy

At Penn Carrison Apparel Co., customer satisfaction is important to us. Please review our exchange policy carefully before making a purchase.

Returns & Exchanges

We do not offer cash refunds. However, we accept exchanges for items of equal value, provided the following conditions are met:

• Items must be returned within 3 days of purchase.

• Items must be returned in person. (If your purchase was made online, items cannot be returned via delivery or courier.)

• Items must be accompanied by the original receipt or proof of purchase.

• All original tags must remain intact.

• Items must be unworn, unwashed, unaltered, and in good condition.

• Items purchased during sales, promotions, or discount periods are not eligible for exchange.

• Underwear, swimwear, and jewelry cannot be exchanged.

If your item meets the above conditions, please contact us at penncarrison@gmail.com for assistance before visiting our store.

Damaged or Incorrect Items

Please inspect your purchase immediately upon receipt. If you receive a defective, damaged, or incorrect item, kindly contact us as soon as possible at penncarrison@gmail.com so we can assess the issue and provide an appropriate resolution.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale, promotional, or discounted items

• Underwear

• Swimwear

• Jewelry

Important Information

Penn Carrison Apparel Co. reserves the right to refuse any exchange request that does not meet the conditions outlined above.

Customers are encouraged to carefully inspect and verify all items before completing checkout, as all sales are considered final unless they qualify under our exchange policy.